UPMC Eye Center
Patient Services
Our
locations and contact information
Scheduling an appointment
Preparing
for your appointment
Receiving
test results and prescriptions
Insurance
or payment questions
Scheduling an appointment
The UPMC Eye Center (Department of Ophthalmology) at the Eye & Ear
Institute maintains regular
office hours. Doctor visits are by appointment only. If you are
unable to keep your appointment or are going to be late, please call
the office as soon as possible. This courtesy allows us to better serve
all our patients.
To schedule or cancel an appointment, contact
us.
Preparing
for your appointment
For your first visit, plan to arrive at least 20 minutes before your
scheduled appointment to allow us to obtain the information needed to
register you. Bring the following information with you:
If you have undergone prior testing for any eye disease, you may be
asked to bring a copy of your test reports. Our specialists will review
the results to come up with the most comprehensive approach to your
problem.
Receiving
test results and prescriptions
- test results
Your doctor will not contact you if your test results are normal;
however, if you wish to know the results, you may contact us at 412-648-6161,
and a member of our staff will assist you. In addition, in the event
of an abnormal test result, you will be contacted by your doctor.
- prescriptions
When you see your doctor, ask for enough prescription refills to last
until your next appointment. If you find that you do not have enough
refills, call during regular
office hours to request your refill. We will need to know the
name of your medication, the dose, how often you take it, the name
of your doctor, your health insurance plan, and your pharmacy’s
telephone number. Please do not wait until you run out of medication
to call the office.
Insurance
or Payment Questions
We accept most major medical insurances. All copays will be collected
on the day of service. For any services provided that are not covered
by your insurer (such as contact lenses), payment is expected at the
time of service. Call us if you have questions about the health insurance
we accept or about our payment policies.
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